Anne Klein and Juicy Couture Warranty Information for Customers

WATCHES

Your watch is warranted by tlke Ltd. for a period of two [2] years from the original date of purchase under the terms and conditions of this warranty. The tlke Ltd. warranty covers mechanical and manufacturing defects. A copy of the receipt is required for proof of purchase.

During the warranty period, the watch movement, hands, and dial are the only components covered under this warranty. A covered component will be repaired or the watch will be replaced free of repair charge if it proves to be defective in material or workmanship under normal use.

In case of replacement, tlke Ltd. cannot guarantee that you will receive the same model watch. If your model is not available, a watch of equal value or similar style will be provided. The warranty for the replacement watch ends two [2] years from the date the replacement watch is received.

THE WARRANTY DOES NOT COVER:

  • Crystal

  • Strap

  • Bracelet

  • Damage resulting from improper handling, lack of care, accidents or normal wear and tear;
    water damage unless marked water-resistant (5 ATM or above);

  • Indirect or consequential damage resulting from the defects or inaccuracy or inoperativeness of the watch.

  • For Service work that is not covered under this warranty, the service centre may perform the services you request for a charge dependent on watch style and type of work requested. These charges are subject to change. Such charges will be notified and agreed by you prior to performing the services.

Repairs

Should service be required, please send your watch, and a copy of your Delivery Note to the following address:

2B Blake Mews

Kew Gardens

London

TW9 3GA

Phone: +44 (0) 20 8697 9000

Do not send original packaging, as it will not be returned.

tlke Ltd. highly recommends you insure your parcel and adequately protect the watch during shipment. tlke Ltd. is not responsible for product lost or damaged during shipment.

Along with your watch return, please include the following:

  • A note that includes your name and return address, phone number and email address. Also within that note, detail the problem you are having with your watch;

  • A copy of your receipt.

  • We encourage you to send your package insured or through a traceable shipper. tlke Ltd. is not responsible for packages lost or stolen in transit to us;

  • Your watch will be inspected and replaced within 3 to 8 weeks of the date that we receive your package if all the conditions of this warranty are met.

Cost of Repairs

GLASS - £20 + VAT

STRAP -£20 + VAT

BATTERY - £10 + VAT

CASE - £25 + VAT

CLASP - £10 +VAT

LINKS- £5 +VAT

Links are free when ordered with a new watch purchase.

For postage we charge an additional £3.60 for the United Kingdom for Royal Mail tracked and signed for.

For the rest of the EU we charge £9 for Royal Mail tracked and signer for.

Maintenance Tips

To keep your watch looking and performing at its best, we recommend following these handy tips:

1. Use a soft, dry cloth to clean your watch.
2. Avoid exposing any part of the watch to products containing alcohol and petroleum (such as perfumes and spirits), as contact with these may damage parts of the watch (such as seals and fabric straps)
3. Keep the crown pushed in at all times to avoid penetration from water, dust and other elements
4. Remove watch when playing sport or partaking in heavy physical work to avoid damage
5. If your watch has a leather strap, making sure not to fasten it too tightly or submerge it in water, will ensure it longevity
7. Avoid exposing your watch to rapid changes in temperature (and/or pressure)
8. Keep your watch in a cool, dry place when not being worn