Anne Klein and Nine West Watch Warranty Information for Customers

WATCHES

Your watch is warranted by tlke Ltd. for a period of two [2] years from the original date of purchase under the terms and conditions of this warranty. The tlke Ltd. warranty covers mechanical and manufacturing defects. A copy of the receipt is required for proof of purchase.

During the warranty period, the watch movement, hands, and dial are the only components covered under this warranty. A covered component will be repaired or the watch will be replaced free of repair charge if it proves to be defective in material or workmanship under normal use.

In case of replacement, tlke Ltd. cannot guarantee that you will receive the same model watch. If your model is not available, a watch of equal value or similar style will be provided. The warranty for the replacement watch ends two [2] years from the date the replacement watch is received.

THE WARRANTY DOES NOT COVER:
crystal, strap or bracelet;
damage resulting from improper handling, lack of care, accidents or normal wear and tear;
water damage unless marked water-resistant (5 ATM or above);
indirect or consequential damage resulting from the defects or inaccuracy or inoperativeness of the watch.
For Service work that is not covered under this warranty, the service centre may perform the services you request for a charge dependent on watch style and type of work requested. These charges are subject to change. Such charges will be notified and agreed by you prior to performing the services.

Should service be required, please send your watch, and a copy of your Delivery Note to the following address:

Unit B3
Broomsleigh Business Park
Worsley Bridge Road
London SE26 5BN

Phone: +44 (0) 20 8697 9000

Do not send original packaging, as it will not be returned. tlke Ltd. highly recommends you insure your parcel and adequately protect the watch during shipment. tlke Ltd. is not responsible for product lost or damaged during shipment.

Along with your watch return, please include the following:

  • A note that includes your name and return address, phone number and email address. Also within that note, detail the problem you are having with your watch;
  • A copy of your receipt.
  • We encourage you to send your package insured or through a traceable shipper. tlke Ltd. is not responsible for packages lost or stolen in transit to us;
  • Your watch will be inspected and replaced within 3 to 8 weeks of the date that we receive your package if all the conditions of this warranty are met.